Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold on Vincent Watch authentic?
Yes, we are authorized retailers for every brand we carry. Each timepiece comes with an official manufacturer's warranty and a certificate of authenticity.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return and exchange policy?
We offer a 14-day return policy for unworn watches in their original packaging with all security tags intact. Please contact our support team to initiate a return.
Do you provide international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Can I have my watch resized before delivery?
Absolutely. If you provide your wrist measurement in the 'Order Notes' at checkout, our technicians will resize the stainless steel bracelet for you free of charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.